Help and Support

If you have a question or encounter a problem, don't hesitate to call or email us. We promise we'll make sure you a real person contacts you as soon as possible. For your convenience, we've also recorded videos of many aspects of the system. Feel free to browse the videos below if you wish.
support@burtonsoftware.com, +1-800-299-8955 or +1-604-231-1650.

Recalls
Precursor Products
Product Specs & QA Checks
Traceability
Traceability 2 of 4: Production Runs
Logs
Incidents and Incident Templates
Managing Equipment
Creating Ingredients
Generating Kosher Certificates
Assigning Hazards
Logging On
Creating a custom inspection template
Completing an inspection - Part 1 of 2
Completing an inspection - Part 2 of 2
HACCP plan overview - Part 1 of 3
HACCP plan overview - Part 2 of 3
HACCP plan overview - Part 3 of 3
Hazard Analysis (CCPs and PCs)

Create a Company

Navigate to the company create page. Complete the form and then click Create.

Delete a Company

Navigate to the company list. Click the Delete link on the right-hand side of the page. The system will take you to the Delete Confirmation interface. Click Delete at the bottom left corner of the page to delete the company.
Deleting a company is a permanent operation and cannot be undone.
If you cannot see the delete link, you do not have the required permission. Contact your administrator or technical support.

Edit a Company

Navigate to the company list. Click the Edit link on the right-hand side of the page. The system will take you to the Company Edit interface. Change the form as required and then click Save at the bottom left corner of the page.
If you cannot see the delete link, you do not have the required permission. Contact your administrator or technical support.

Create a Facility

Navigate to the facility create page. Complete the form and then click Create.

Delete a Facility

Navigate to the facility list. Click the Delete link on the right-hand side of the page. The system will take you to the Delete Confirmation interface. Click Delete at the bottom left corner of the page to delete the facility.
Deleting a facility is a permanent operation and cannot be undone.
If you cannot see the delete link, you do not have the required permission. Contact your administrator or technical support.

Edit a Facility

Navigate to the facility list. Click the Edit link on the right-hand side of the page. The system will take you to the Facility Edit interface. Change the form as required and then click Save at the bottom left corner of the page.
If you cannot see the delete link, you do not have the required permission. Contact your administrator or technical support.

Create a Product

Navigate to the product create page. Complete the form and then click Create.

Delete a Product

Navigate to the product list. Click the Delete link on the right-hand side of the page. The system will take you to the Delete Confirmation interface. Click Delete at the bottom left corner of the page to delete the product.
Deleting a product is a permanent operation and cannot be undone.
If you cannot see the delete link, you do not have the required permission. Contact your administrator or technical support.

Edit a Product

Navigate to the product list. Click the Edit link on the right-hand side of the page. The system will take you to the Product Edit interface. Change the form as required and then click Save at the bottom left corner of the page.
If you cannot see the delete link, you do not have the required permission. Contact your administrator or technical support.

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